Tickets

Behaviour of the Tickets (helpdesk) system.

Access these settings under Administration > Configuration settings > Tickets. This category contains 7 settings, listed below with the title and comment shipped in the platform's settings fixtures (SettingsCurrentFixtures.php).

The variable name in code is shown in monospace. Use it when scripting via the API or when you need to change those settings at a global level by editing config/settings_override.yaml.

Settings

show_link_bug_notification

Show link to report bug

Show a link in the header to report a bug inside of our support platform (http://support.chamilo.org). When clicking on the link, the user is sent to the support platform, on a wiki page that describes the bug reporting process.

Default: false

show_link_ticket_notification

Show ticket creation link

Show the ticket creation link to users on the right side of the portal

Default: false

ticket_allow_category_edition

Allow tickets categories edition

Allow category edition by administrators.

Default: false

ticket_allow_student_add

Allow users to add tickets

Allows all users to add tickets not only the administrators.

Default: false

ticket_project_user_roles

Access by role to ticket projects

Allow ticket projects to be accesses by specific user roles. Example: ['permissions' => [1 => [17]] where project_id = 1, STUDENT_BOSS = 17.

This setting is mandatory for non-admin users: without a role mapping defined here, only administrators can access support tickets. To give any other role access to a ticket project, add its role ID to this setting's permissions for that project.

ticket_send_warning_to_all_admins

Send ticket warning messages to administrators

Send a message if a ticket was created without a category or if a category doesn't have any administrator assigned.

Default: false

ticket_warn_admin_no_user_in_category

Send alert to administrators if tickets category has no one in charge

Send a warning message (e-mail and Chamilo message) to all administrators if there's not a user assigned to a category.

Default: false