> For the complete documentation index, see [llms.txt](https://docs.chamilo.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.chamilo.org/3.x/administration-guide/admin-guide/platform-settings/ticket-settings.md).

# Tickets

Behaviour of the **Tickets** (helpdesk) system.

Access these settings under **Administration > Configuration settings > Tickets**. This category contains **7 settings**, listed below with the title and comment shipped in the platform's settings fixtures (`SettingsCurrentFixtures.php`).

> The variable name in code is shown in monospace. Use it when scripting via the API or when you need to change those settings at a global level by editing [`config/settings_override.yaml`](https://github.com/chamilo/chamilo-lms/wiki/Configurations#configsettings_overridesyaml).

## Settings

### `show_link_bug_notification`

**Show link to report bug**

Show a link in the header to report a bug inside of our support platform (<http://support.chamilo.org>). When clicking on the link, the user is sent to the support platform, on a wiki page that describes the bug reporting process.

*Default: `false`*

### `show_link_ticket_notification`

**Show ticket creation link**

Show the ticket creation link to users on the right side of the portal

*Default: `false`*

### `ticket_allow_category_edition`

**Allow tickets categories edition**

Allow category edition by administrators.

*Default: `false`*

### `ticket_allow_student_add`

**Allow users to add tickets**

Allows all users to add tickets not only the administrators.

*Default: `false`*

### `ticket_project_user_roles`

**Access by role to ticket projects**

Allow ticket projects to be accesses by specific user roles. Example: \['permissions' => \[1 => \[17]] where project\_id = 1, STUDENT\_BOSS = 17.

> This setting is mandatory for non-admin users: without a role mapping defined here, only administrators can access support tickets. To give any other role access to a ticket project, add its role ID to this setting's permissions for that project.

### `ticket_send_warning_to_all_admins`

**Send ticket warning messages to administrators**

Send a message if a ticket was created without a category or if a category doesn't have any administrator assigned.

*Default: `false`*

### `ticket_warn_admin_no_user_in_category`

**Send alert to administrators if tickets category has no one in charge**

Send a warning message (e-mail and Chamilo message) to all administrators if there's not a user assigned to a category.

*Default: `false`*